What would you do, if you were on vacation, in a country where you only know basic conversational words that barely get you by, and your barista decided to be an absolute inconsiderate human to you and your group?
This was achieved via a variety of things she did;
– Not making an effort to converse with us in English, which I am pretty sure she had some knowledge of.
-Insisting on taking our order in her language at record speed which obviously puzzled us as we were not locals.
-Not picking up the hints that she should go easy on us. If our nervous smiles and innunciation of every word wasnt plea enough, I dunno what would have been?
-What we thought was a breakthrough; her taking an interest and asking where we were from, soon turned into an exchange of a knowing rolling of the eyes between her and her colleagues.
-Our please and thank yous were not reciprocated.
-I didn’t feel bad sitting for a long ass time and hoggin’ their wifi after their, lack of, hospitality.
-The final blow was when she saw us, paying customers, still sitting in the store beyond a time she deemed suitable, despite this being within opening times and she laughed out loud and exhanged disbelief glances with her colleague as if to say; they’re still here?
Honestly, this treatment made me feel pretty small, and ruined my evening let alone my group’s. I wanted to tell her to be understanding, to cut us some slack. But I settled for not saying thank you to her on the way out.
What would you have done?